Workspace Assistant

November 21, 2021

Job Description

This is a full-time role based in Malta for a high-profile Client. We are looking for the most vibrant, exciting, enthusiastic candidate. We want team members to be outgoing, customer focused, always willing to help and always willing to own a problem to completion.

The person needs to be a team player, who will always go above and beyond to achieve.

Reporting directly to the Workspace Manager (WSM) and Senior Client Team, to manage and develop a Workplace Experience that meets and exceeds customer expectation.

Joining a Multi-Skilled Team in delivery an excellent customer experience, whilst ensuring all services are delivered to contract and legal requirements.

Key Responsibilities:

  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for both Pareto and the Customer Property & Facilities Team.
  • Support WSM in managing and prioritise workloads within the team to ensure achievement of service standards.
  • Meeting and greeting clients
  • Booking meetings
  • Supporting internal events including set up and derig
  • Arranging couriers
  • Support with meeting room set up and daily room checks
  • Managing stationary stock
  • Placing stationery and food orders for Regional Sites
  • Creating passes for new starters, managing visitors and contractor passes process
  • Keeping the reception area tidy
  • Answering and forwarding phone calls
  • Screening phone calls
  • Sorting and distributing post
  • Must be prepared to ‘fill the gaps’ and step into any of the facilities roles in times of constrained resource.

Key Skills:

  • Good Communicator
  • Client focused Skills
  • Able to work on own initiative or as team player
  • Adaptable to various duties of the post
  • Confident and courteous manner, both in person and on the phone
  • Commitment to customer care
  • Cultural sensitivity and awareness


  • Excellent communication, coaching and feedback skills.
  • Experience in a fast-paced environment
  • Proven experience in a customer service environment.
  • Contract management & negotiation skills.
  • PC literate and competent in all relevant MS applications, i.e., Word, Excel and PowerPoint