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About Candidate

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Location

Education

M

MASTERS OF ADMINISTRATION AND SUPERVISION

UP TO PRESENT
EARIST PHILIPPINES
B

BACHELOR OF SECONDARY EDUCATION

2010
LA CONCEPCION COLLEGE PHILIPPINES

MAJOR IN HISTORY

Work & Experience

R

Reception/Executive Club Floor Shift Leader

November 1, 2004 - December 1, 2007
CROWNE PLAZA DUBAI

• Responsible for Check-in, Check-out in the reception as well in the Executive Floor Reception and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. • Make sure that the Executive Club Floor guests are properly assisted. • Supervise Front Desk operations during my shift to a consistently high standard. • Ensure my shift teams have an up to date knowledge of hotel products, services and pricing along with any special promotional offers. • Advise my shift team of any special events or VIP guests in the hotel on that day. • Monitor the appearance, standards and performance of my Team Members with an emphasis on training and teamwork. • Maximize Sales revenues through up selling and marketing programmes. • Deal with guest queries and any complaints promptly and efficiently. • Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service. • Takes personal interest and pride to ensure that the front desk area is kept clean and in an orderly state at all times.

G

GUEST SERVICE ASSOCIATE

December 1, 2007 - March 1, 2008
SHANGRI-LA DUBAI

• Responsible for Check-in, Check-out in the reception and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation. • Deal with guest queries and any complaints promptly and efficiently. • Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service. • Takes personal interest and pride to ensure that the front desk area is kept clean and in an orderly state at all times.

G

GENERAL MANAGER

August 1, 2010 - December 15, 2016
HANNAH'S BEACH RESORT AND CONVENTION CENTER PHILIPPINES

• Handle 3 Resorts such as Hannah’s Beach Resort/ Surfville Camp/ Hannah’s Premium Suites • Handle almost 250 Rooms and Suites. • Responsible for 8 Departments such us Housekeeping, Front Office, F&B, Amenities, Finance & Accounting, Logistics, Transportation and Human Resource. • Hands on and make sure that the F&B department is properly taking care off. Monitoring 2 Restaurants with 100-150 Pax capacity, 4 Bars, 3 function halls (Convention Center, 2 Meeting Rooms,). • Hands on and make sure that the Front Office and Sales & Marketing department are properly generating income. • Responsible for overall operations, monitor expenditures and completely accounts and budget. • Hire, train, motivate, supervise, coach, develop, empower discipline to all Resorts employees. • Responsible for carrying out disciplinary procedure and supervising staff accordingly to ensure the standard are being adhere. • Responsible for promoting personally and officially represent my company within the other community. • Review and check daily report such as, financial reports, expenses, and overall maintenance of the resorts. • Maintain courteous guest service and respond promptly to guest question, complaints and/or request • Facilitate the proper maintenance of all the Villas and grounds by implementing preventive maintenance guidelines. • Verify the property is in compliance with all health, fire/safety, and all local municipal regulations. • Monitor and control inventories for operating equipment such as linen, F&B, food costing, uniforms ensure par stocks are maintained and cost control. • Submit monthly reports, general information’s and recommendations to the President/Owner of the company. • Arrange all administrations reviews such as auditing, banking, employee benefits and compensation. • Willingly perform all duties as assigned by the President/Owner of the Company.

H

HOTEL MANAGER

July 16, 2022
HOP INN HOTEL PHILIPPINES (ERAWAN PHILIPPINES)

• Responsible for overall Operations of the Hotel • Handle 144 Rooms. • Review and check all Cash/Credit Card/Cash Less payments remittance and any other transactions. • Review daily income report and occupancy report to ensure accuracy. • Handles Petty Cash Fund, Operations Budget, monthly P&L and Yearly CAPEX. • Perform daily inspections of all the rooms, lobby, and all within hotel areas and surroundings. • Maintain courteous guest service and respond promptly to guest question, complaints and/or request • Monitor and control inventories for operating equipment such as linen, ensure par stocks are maintained and cost control. • Supervise contractors/ vendors to ensure contractual compliance. • Train, motivate, supervise, coach, develop, empower discipline to all Hotel employees, and make sure that the employees must maintained their proper hygiene, appropriate standards of uniforms, appearance, posture and conduct of all the employees. • Responsible for carrying out disciplinary procedure and supervising staff accordingly to ensure the standard are being adhere. • Facilitate the proper maintenance of all the Rooms and grounds by implementing preventive maintenance guidelines. • Prepare and monitoring of work schedule. Conducting employee interview when needed of staff. • Willingly perform all duties and assigned by the General Manager.

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