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rajrajal

Regional manager Sales & Customer Service
$2000 / month
October 3, 2022

About Candidate

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Ø  Acheiving Sales ABP of 24 Crores

Ø  Promotion  New Products in Existing market and New Customers.

Ø  Regular Review with Territory Managers on Sales Parameters.

Ø  Identify & Develop New Key Accounts

Ø  Develop Rapport with Key Influencers & Senior Official across all Key Accounts

Ø  Monitor order execution of Key Accounts and MLOs

Ø  Thorough mapping of 8 accounts per Territory Manager in a month and to be filtered through Active and NON active accounts

Ø  Network Rationalization, Retention, Expansion, Monitoring either for Channel Network .

Ø  Organize regular training programs for the Channel/ System Integrator .

Ø  Regular Review with Channel  on Sales Parameters.

Ø  Setting up channel for PSS (Premises Security Solutions) ,CCTv  Camarea Integration/Alarm System)/Wireless Integration with Mechanical Safes in different Segments.

Ø  Competition Information and Competition collaboration

Ø  Monitoring Market and Competitor’s activities- Develop and maintain a database of current market and competitive trends

Ø  Review and improve the current marketing and sales processes

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Location

Education

D

Diploma In Electrical Engineering

1998
Government Polytechnic

3 years Diploma In Electrical Engineering.

B

Bachelor Of Science

2004
Punjab Technical University

Bachelor Of Science in Computer Science & Technology

M

Masters of Business Administration

2011
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT ,Chennai

Masters of Business Administration

Work & Experience

T

Technical Specialist

January 1, 1970 - January 1, 1970
Dynamik Business System( DSA - XEROX)

  To impart Basic & Advanced trainings to the service engineers on analog & digital Photocopiers.  To maintain more than 200 machines in the field.  Responsible for picking the Contracts for increasing the revenue.  To give technical support to the Service Engineers.  To do Call Quality Audits on the machines  To control over the inventory of all engineers

S

Sr. Service Executive

January 1, 1970 - January 1, 1970
Godrej & Boyce Mfg . Co.Ltd.

 Regions Covered - Chandigarh, Punjab, J&K, Himachal, Haryana.  Responsible for Installations of Video Conferencing systems and Higher end Models of Photocopoiers copiers.  To achieve Desired Target for Service.  Responsible for collection of form C and D on regular basis.  To maintain the major accounts by providing direct services to higher Models of copiers and Video Conferencing equipments  To control over the outstandings  To train & support the technicians on technical front.

A

Asst. Manager- Copier Service Operations

January 1, 1970 - January 1, 1970
Godrej & Boyce Mfg . Co.Ltd.

 Regions Covered - Chandigarh, Punjab, J&K, Himachal, Haryana  To give technical support to all channels for Office Automation Products.  To achieve Service Targets for Office Automation Products- Sale of Spares ,Consumables & AMCs  To control over the Service outstanding.  To maintain the service parameters like SDCO (Same Day Call Over), Pending Calls etc.  To develop the team of ASD (Authorized Service Dealer)  To Conduct the Product and Service Trainings to ASP’s Engineers once in a month.  Responsible for the maintaining the installation data base in the system as per billed sales of finish goods.  Responsible for maintaining the MSL (Minimum Stocking Level) in branch as well as at Dealer’s premises.  Responsible for generating the revenue from Major Accounts .  Conducting the road shows and service camps for achieving the higher customer satisfaction

S

Sr.Manager - Customer Service

January 1, 1970 - January 1, 1970
Godrej & Boyce Mfg . Co.Ltd.

 Regions Covered - Chandigarh, Punjab, J&K, Himachal, Haryana  To increase the top line of business of Security Service  To achieve the allocated DS (Desired Sales)for service Physical and Electronic security  Execution of PSS project within time schedules in Chandigarh Territory .  100%first response to customer complaint handling within 48hours and Achieving the CSI targets .  Training to be imparted to ASPs and service personnel on service maintenance of PSS(Premises Security Solutions) products.  100% implementation Statutory compliance  Develop a Strong Service Infrastructure of ASP's and Contractors for implementation of Premises Security Products Projects  ORC/Warranty claim claims for ASPs.  Monitor FOC consumption visa via billed sales

R

Regional Service Manager - West Zone India

January 1, 1970 - January 1, 1970
Godrej & Boyce Mfg . Co.Ltd.

 Achieving Business Revenue of Service for west zone .  Execution of PSS project within time schedules (CCTV ,Alarm Systems,X-Ray Baggage Scanner, Boom Barriers ,Bollards etc)  Working Capital monitoring - Outstanding and stocks to be within norms  100%first response within 48hours and Achieving the CSI targets of the West Zone.  Training to be imparted to ASPs and service personnel on service maintenance of PSS products.  100% implementation Statutory compliance through the Zone .  Develop a Strong Service Infrastructure of ASP's and Contractors for implementation of Premises Security Products Projects in Zone .  ORC/Warranty claim claims for ASPs  Monitor FOC consumption visa via billed sales .  Responsible for conducting Free service Camps ,Field Accompaniments with respective service head in the zone .

R

Regional Manager – Sales (Chadnigarh /Himachal/Punjab/Haryana States of North India )

January 1, 1970 - January 1, 1970
Godrej & Boyce Mfg . Co.Ltd.

*To achieve annual sales target . *Channel sales and service management *Whole Sale Dealer and Whol Sale Dealer account management *feedbacks to ho and zonal office within the time frame *working capital management -

R

Regional Manager – Sales (Chandigarh /Himachal/Punjab/Haryana /Rajasthan) States of North India )

January 1, 1970 - March 10, 2022
Godrej & Boyce Mfg . Co.Ltd.

*Sales Management *Key Account Development & Management *Network Management Increasing Market Share & Competition Management *Profitability Management & Improvement. *Infrastructure Development Customer Service  Develop a Strong Service Infrastructure of ASP's and Contractors for timely call clouser of calls .  To achieve Service Targets for Security products ams AMC revenue .  To control over the Service outstanding.  Responsible for maintaining the MSL (Minimum Stocking Level) in branch as well as at Dealer’s premises.  Responsible for generating the revenue from Major Accounts .  Conducting the road shows and service camps for achieving the higher customer satisfaction.  ORC/Warranty claim claims for ASPs.(Authorised Service Partners)  Monitor FOC consumption visa via billed sales  Conducting Free Service Camps for customers for increasing customer satisfactions and revenue in allotted territory .  Sucessfully completed certified training under Internal Auditors Training Progrma on ISO 9001:2008  Successfully completed training on Advance Excel Level -1

Awards

T

Technical Training DLP Projectors

2002
 Completed the Technical Training for DLP Projector in July 05 conducted by PANASONIC SYSTEM ASIA PACIFIC
A

Associate Certification - Konica Minolta Japan

2006
 Got Distinction Certificate for “ASSOCIATE” certified by KONICA MINOLTA JAPAN in 2006.
P

Professional Certificate -Konica Minolta Japan

2007
 Got Distinction Certificate for “PROFESSIONAL” certified by KONICA MINOLTA JAPAN in 2007
B

Best Performance - Customer Service

2011
 Got number 1 performance in SERVICE SBU (INDIA ) for the period from 2010-2011
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