Bismark Asiedu Danso
About Candidate
Location
Education
C
College of Technology (IPMC)
2011
Professional Diploma in Hardware and Networking. Microsoft Certified System Engineer 2003. MCSE.
Work & Experience
C
Call Center back office Agent (ADSL).
Vodafone Ghana.
Answer inquiries by clarifying desired information; researching, locating, and providing information. Troubleshooting, resetting and configuring of ADSL Modems/Router. Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities. Clarify desired information; complete transactions and forward client’s requests. Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features. Keep equipment operational by following established procedures and reporting malfunctions.
