Bismark Asiedu Danso

November 4, 1989

About Candidate




College of Technology (IPMC)


Professional Diploma in Hardware and Networking. Microsoft Certified System Engineer 2003. MCSE.

Work & Experience


Call Center back office Agent (ADSL).

Vodafone Ghana.

 Answer inquiries by clarifying desired information; researching, locating, and providing information.  Troubleshooting, resetting and configuring of ADSL Modems/Router.  Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities.  Clarify desired information; complete transactions and forward client’s requests.  Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features.  Keep equipment operational by following established procedures and reporting malfunctions.