Work & Experience
Cross checking billing debit/credit note which was entered by operations team Preparing payments and TT forms for local and overseas payments Checking and finalizing on local/overseas debtors
Entering data to the ERP system of pre alerts received from overseas agents Preparing house Bill of Lading and sending for client confirmation Preparing Master Bill of Lading and sending to main liner to receive final Mater Bill of Landing. Entering & creating debit credit notes for billing and sharing with overseas agents
Assistant Manager – Documentation & operations
Checking import Pre alerts of overseas agents and handing over for data entry. Checking debit/Credit notes with overseas agreements and handing over to billing department Cross checking entered Pre alerts along with debit/ credit notes in ERP system. Checking export Pre alert documents and debit/credit notes prior sending to agents Visiting warehouses for cargo stuffing and inspections at custom bonded warehouses. Coordinating with port operation team on container de stuffing, tally reports and survey reports. Coordinating port operation for container stuffing in port
Head of customer service & Inhouse Sales
Responsible for supervising shipments until delivery completed to guarantee smooth operations and customer satisfaction. Handling local and overseas communication related to consignments in and out of Sri Lanka Coordinating with sales members on rate quotations to clients Following up on debtors of sales members with local and overseas clients Assisting customer service members on problem solving in critical operational issues to ensure optimal service delivery to customers. Reporting sales revenues and volume reports for sales meetings.
Head of Sales & marketing
Responsible for supervising the total sales department and customer service team. Implementing sales strategies to deliver quality services to clients Business negotiation with overseas consolidations and freight forwarders on behalf of the organization. Analyzing reports with yearly financial sales budget and monthly allocated targets. Planning and executing the budgets of the sales department and ensure that team members are responsible for tasks adherence to budgets. Discussing with team on new sales avenues and areas for improvements in import and exports. Establish and maintain customer relationship, assess client needs and promote service of the organization to the sales goal. Assisting team members in terms of customer service-related issue to deliver quality service in stipulated timelines. Making decision in on boarding potential clients to increase revenue to the business. Quoting pricing and negotiating rates directly with customers and managing their portfolio to maximize profitability. Prospecting lead generation through relationship selling process and occasional face to face client visits.